Privacy Policy

At Ivybet, we collect personal information that you provide to us when you create an account, including your name, email address, date of birth, residential address, and phone number. This information is necessary for identity verification and account security purposes.

We also collect transaction data related to deposits, withdrawals, and gaming activity. This includes payment method details, transaction amounts, game history, and betting patterns. Technical information such as IP address, device type, browser information, and cookies are automatically collected when you use our platform.

Your personal information is used to provide and maintain our casino services, process transactions, verify your identity, and comply with legal obligations including anti-money laundering and know-your-customer requirements under Australian gambling regulations.

We use your data to improve our services, personalize your gaming experience, communicate with you about promotions and updates, and ensure responsible gambling practices. Your information helps us detect and prevent fraud, maintain platform security, and resolve customer support inquiries.

Ivybet does not sell your personal information to third parties. We share your data only with trusted service providers who assist us in operating our platform, including payment processors, identity verification services, and cloud hosting providers. These partners are contractually obligated to protect your information.

We may disclose your information to regulatory authorities, law enforcement agencies, or other government bodies when required by law or to comply with legal processes. In the event of a business merger or acquisition, your data may be transferred to the new entity, subject to the same privacy protections.

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our platform uses SSL encryption for all data transmissions, secure servers with firewalls, and regular security audits to identify vulnerabilities.

Access to your personal data is restricted to authorized personnel only, and all staff undergo privacy and security training. While we strive to protect your information, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

Under Australian privacy law, you have the right to access, correct, or delete your personal information held by Ivybet. You can request a copy of your data, update inaccurate information, or request account closure at any time by contacting our support team.

You have the right to object to certain data processing activities, withdraw consent where applicable, and lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy rights have been violated. You can also opt out of marketing communications while maintaining your account.

Ivybet uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Essential cookies are necessary for platform functionality, while analytics cookies help us understand user behavior and improve our services.

Marketing cookies may be used to deliver personalized promotions and advertisements. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. Third-party services like Google Analytics may also collect anonymized usage data.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer. We are committed to addressing your concerns and ensuring your personal information is handled responsibly.

Email: [email protected]

For general support inquiries, visit our Support Center.